100% data used while on Wifi


#1

I was sitting at home and got the 75% data usage notification so I promptly connected to the home Wifi. I even watched the phone make the connection, I was on Wifi. It was 6:34pm. At 6:57 I got a warning that only 10% of my data was remaining. 7:28 5%. 7:34 I had used all 100% of my data. I was on Wifi this entire time.

I checked my data usage and the graphic showed an enormous spike today. I’m perplexed as to why it appeared to be eating into my data while on wifi though…


#2

What app ate your data? Keep in mind our data reporting in our app can have a lag. What does the Android Usage setting say and what does the Republic App usage say?


#3

If there is a lag that would make sense.


#4

I’m having a similiar problem and the app that I was using was a security camera app that was on my phone before I signed up for .5 GB of additional usage for when I am away from home. However, I was only at home then I got a warning that I was using too much data, I checked and it used 184 GB of WiFi from that removed app. I removed it because it was using up my data that was suppose to be for when I am not on my home WiFi. How did it eat up almost all my data when it should have used my home WiFi because I was at home?

Also, how can I get back to using just my WiFi data from home on the cell phone and not have it use my .5 GB that is suppose to be when I am away from home?


#5

Have no way of telling. We do not capture app data use. Only your phone does that. Need a lot more data to be sure. open a ticket and our reps would have to remotely log into the phone and hope to see something. It is pretty hard to figure out though. Sounds like a bad app.


#6

I removed the app and am returning that security system. I ordered a new security system and hopefully that app will work correctly. I’ll evaluate that one and see what happens when I get it, it has good reviews… Thanks.