When does the 14 day return policy begin and end?
I purchased a Moto G6 on June 20, 2018.
Phone activated on June 27th.
Phone delivered to me on June 29th.
I sought to return phone on July 8th, but RW website stated I have no phone eligible for return.
I created a ticket #1427761, on July 9th
On July 10th, I received a follow up communication that July 9th was the last day I could return this phone and requesting I return this phone a sap. And received web links as to how to proceed with this return. I tried, but RW website indicated I had no equipment eligible for return.
On this same day, I texted RW back explaining what had happened. I received further guidance that I completed. Still website indicated no equipment eligible for return.
I texted again stating my experience and findings. I received a follow up text stating that I should expect an email that would include return address information. I have yet to receive this email with return address label.
I texted RW again this morning asking for help. RW response, you have no equipment eligible for return.
So I start this process over again.
Beware of RW’s return policy. I have not found it easy to complete.