My 1st gen. Moto X had a frozen screen. It appeared there was an app that was updating when this happened. I forced a restart and then the phone would only load the Moto boot screen and nothing else. I tried restarting multiple times, let the battery drain completely, wipe the system cache and ended up doing a complete factory wipe/reset twice. The same problem persists. I am stuck on the Moto boot screen.
What are my next steps? This is not my primary phone and I don’t have service for the phone, though it was purchased through RW many moons ago.