A Beginner’s Guide to your moto e (2020)

A Beginner’s Guide to your moto e (2020)

For basics that are common to all Android phones, please see:
A Beginner’s Guide to Android


You’ve received and unboxed your new moto e but what do you do next? Here are a few basics to help you understand how to set up and use your new phone.

Table of Contents

Set up the phone

How to insert the SIM card (or microSD card)


Note: If you purchased your phone from Republic the SIM card will already be in the phone for you.

How to sign in to your Google Account

See this guide written by a fellow Republic member:

A Beginner’s Guide to Setting Up a New Android Phone with a Google Account

How to update the Android Build

The moto e (2020) left the Manufacturer’s warehouse with Android 10 installed on it. Since its manufacture date, there may have been some updates to that software. Check for updates by following these steps:


How to complete Republic Activation

Activation is done on the phone, in the Republic app.
For step-by-step instructions, go to the activation wizard at:
Republic Activation

  • Your phone comes with the Republic Wireless app pre-installed.
  • Update the Republic Wireless App (if required), and complete the activation process.
  • If you are an existing RW member and replacing the existing line of service please choose the Move number to this phone option at the time of activation.
  • At the end of the activation process, you will be assigned a new phone number based on your billing address.
  • If you prefer to transfer a different number to your Republic phone, that step is done after activation. See here for detailed instructions:

Start using the phone

How to Turn on the Phone

Powering on, off, and waking the moto e

Your Power button helps in a few ways:


  • Power on/off: Press and hold the Power button, then tap Power off. When your phone is off, press and hold the Power button to turn it on.
  • Restart: To restart your phone, press and hold the Power button, then tap Restart.
  • Sleep/Wake up: To conserve battery power and prevent accidental touches, put the touchscreen to sleep by pressing the Power button. Press it again to wake it up.

Note: If you set up a PIN, Pattern, or Password the phone will power on to a lock screen. *See Locking and Unlocking a phone below.

The difference between off and asleep

The difference between the phone being off and the phone being asleep is as follows:

  • Sleep is a power saving state, the phone is still on.
  • You can receive phone calls and text messages while the phone is asleep.
  • Waking from sleep is nearly instant.
  • The screen is dark to save battery power

Powered Off:

  • When the phone is off none of its electrical components are running.
  • Battery will drain at a negligible rate.
  • Cannot receive phone calls or text messages.
  • Slow to boot.
  • The screen is off because the phone is off.

Locking and unlocking the phone

Note: Whenever the phone has been inactive for “sleep time” or “screen timeout” (default is 30 seconds)…then the phone enters locked mode to prevent inadvertent or unauthorized usage. However, you can make emergency calls on a locked phone. A locked phone still rings, and you do not need to enter a PIN or password to answer a call.

To unlock the phone:

  • press the power button
  • swipe up on the screen
  • Enter your PIN or password and tap on the Blue arrow. Or draw your pattern to unlock the moto e.

What happens if you forget your PIN, password, or pattern?

If you forget the PIN, password, or pattern then the only way to recover from that state is to factory reset your phone. You will need to know Google account and password that was originally used on the phone in order to get back into the phone after the factory reset.

Calling and Texting

How to Make and Receive Calls

How to make a call

You can call by choosing a contact, returning a missed call, or using a voice command to start a call.

Dialing from Recents, Contacts, and with a 10-digit number

  • Recent calls will show up on the main page of the dialer app, simply tap the recent entries there to call them.
  • Contacts can be found in the dialer by tapping the “contacts” button found on the main page of the dialer app.

How to answer a call or send to voicemail

How to check voicemail

You’ll find a voicemail icon notification at the top of the screen when one is left for you. In the phone app, tap on the voicemail button (bottom right) and then the “play” icon to listen to it.

For additional tips on using Voicemail, see: Alternate ways to check voicemail

How to send a text messages with Messages or Republic Anywhere

Basic SMS

  1. Tap the :messages: icon to open the Messages App
  2. Tap Start Chat
  3. Enter a 10-digit phone number or Contact name (suggestions will appear as you start typing that match your contacts)
  4. Type your message in the field marked “Text message” and then tap the arrow on the right to send the message.


  1. Tap the :messages: icon to open the Messages App
  2. Tap Start Chat
  3. Enter a 10-digit phone number or Contact name (suggestions will appear as you start typing that match your contacts).
  4. Add more numbers or contacts to the list
  5. Tap the blue plus sign to attach an emoji, sticker, etc or tap the camera icon to attach a photo from your gallery or take a new photo using your camera.
  6. Tap the arrow at the bottom right to send your message.

Note: Republic Anywhere’s interface is similar to Messages by Google.

You can download a copy of Republic Anywhere from the Play Store here:

Republic Anywhere


How to use the camera

How to view your photos


How to find the apps drawer (and why).

  • From the Home Screen swipe up from the bottom to the top. The app drawer should open.
  • The apps drawer is where all installed apps can be found and if desired, added to your home screen, other screens, or placed inside a folder.
  • New apps can be found and downloaded from the Google Play Store.

How to open and use the Republic Wireless app

Note: If the Republic Wireless app is not on your Home screen, open the apps drawer, locate and tap on it to open.

  • The Republic app launches to the “My Data” tab and shows you how much cellular data you have remaining in your current billing cycle.
  • Tap the :rw_3: tab to show “Your phone info” including your phone number and voicemail settings.
  • Tap the “ ? ” icon to run some diagnostics, manage your account, visit the Help Center, or open a service ticket.
  • Tap the :gear: icon to adjust your Republic app settings.

For additional tips on using the Republic Wireless app, see: Republic Wireless 3.0 App – Republic Help

Another useful app available to moto phones is Device Help.

The Device Help app will allow you to:

  • Diagnostic test for hardware and performance.
  • Moto Care (Warranty and protection information).
  • Troubleshooting.
  • Motorola contact.

Volume Control

How to adjust the volume



To change the ringtone for the phone:

  • Go to setting> Sounds> Phone ringtone and tap to choose a new one.


To change default notification sound:

  • Go to setting> Sounds> Default notification sound and tap to choose a new one.


Note: The in-call volume can be changed only during a phone call by the pressing the volume up and volume down buttons.

Do not disturb/priority mode

Additional Resources

Where to Find the Manufacturer’s User’s Guides

Online moto e User Guide :

Message an
Expert customer