What phone do you have? Moto Z Play 32G
What plan are you on? 1Gig/mo of data
Does your plan include data, or just talk & text? yes
I am getting really bad phone service on wifi. It drops every oter word in & out. I have a very strong wifi at home but it is basically unusable. Also, in wifi hot spots I have the same problem No issue on cell. I think this started with the last update. I need to solve this or switch to another carrier since I use the phone for personal and business calls. I don’t seem to have any problem with data on wifi. I’ve posted this twice. The last response was:
" Please open a ticket with our help team, describe the issue you are having, and ask that they investigate it as part of master ticket 1487537."
Fine. I clicked on the open a ticket and got to the usual page with lots of run-around worthless choices but nowhere which said “Open a Help Ticket” so I am back here again. I’ve enlisted some outside help and determined that if I use the 500GHz “Media” channel on my router, the sound is pretty good. But my phone keeps forgetting that setting (Yes, I’ve removed the 2.4 networks) and i end up with no network access; cell all the time when I’m home so I’ve reactivated the 2.4 network so I don’t burn through data (I did anyway) so here I am.
If I can’t resolve this in a week I’m putting Republic in my rear view mirror. Sorry is this sounds threatening or bitter but I’ve been a Republic Wireless customer since just about the beginning and have recommended this service to at least 5 other people who have signed up. Heading for three months of using my land line at home because your service doesn’t work is shameful.