I bought a Samsung J3 phone from RW less than a month ago. The screen inexplicably broke. I contacted RW, and they said that this warranty issue must be handled with Samsung’s customer service. Before I can even make contact with Samsung’s customer service, I must answer “What is your preferred Mobile Carrier?” Of course, Republic Wireless is not one of the option. Here are the options:
If you pick GenericCDMA, there is no Samsung J3 option (SM-J320A). Here are the options they provide:
If you select GenericGSM, there is no Samsung J3 option. Here are the options:
Can anyone help me? Even though I bought the phone through RW, can I select one of the major mobile carriers?