Activating Moto X Pure-Sim not being recognized

Just received a new Moto X pure. Sim card was already insterted but phone is not recognizing it. On the republic wireless app it says “Great News your phone is supported- please insert your sim card”. I tried removing the sim and putting it in again but the same screen comes up.

Hi @makhter48,

Were you able to get this resolved? For what it’s worth, here is Motorola’s guidance for inserting the SIM: Insert or remove SIM and memory cards - Moto X Pure Edition.

You might also install this app: SIM Card Details - Android Apps on Google Play. Do you see a string of numbers for SerialNumber? To protect your privacy, please don’t share those numbers, just let us know if anything is there. Example below:

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