"Activating Visual Voicemail" message

What phone do you have? Pixel 2
What plan are you on? My Choice + 1 GB
Does your plan include data, or just talk & text? Data, Talk, Text

Issue Description

On my new Pixel 2, whenever I go to the voicemail tab, it says it is “Activating Visual Voicemail,” even though it is already working. I had this same problem on my Nexus 5X – that notification simply doesn’t go away, despite visual voicemail working.

This is a special visual voicemail feature that only works with some carriers. Just shut it off.


Is there a phone setting to shut it off? Thanks.

Open the Phone Dialer > three dots menu > Voicemail


I do not see this setting. Was it moved in Oreo? (I’m on 8.1)


Did you look for VM in Calls settings? VM is there at least with 6.0 & 7.0.


I am also on 8.1

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I’m at a loss, then. This toggle is not present in the Voicemail settings on my Pixel 2 or my Nexus 5X

Just as a quick reply to conclude this, the Visual Voicemail message has gone away, though the setting to toggle it off still is missing from my Phone Settings

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I just noticed this on my Nexus 5X. The “Activating visual voice-mail” message always there on the VM tab.

Also, Visual Voice mail is supposed to be transcription of the voice message. In that u see text of the message and do not have to listen to it. Like Google Voice does.

So far, i left a few test VMs. And they do not show a transcribed text, but do have local playback option. (So i don’t have to call the VM number and listen that way.)

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Voicemail transcription and visual voicemail are two different things. In fact there are a number of prepaid carriers that offer a visual voicemail app but charge extra for voicemail transcription.

I dont agree. I had tmobile and VZW in the past Their Visual Voicemail as they label it includes the transcription. (after all , thats why its called “Visual” voicemail. U see it, not hear it. )
U pay extra if u want text/email notifications of the messages.
But it has been a while since i have used that.
Sprint doesn’t support any of this on my Pixel XL, u have to call into the VM number,

Actually, it’s called Visual Voicemail because you see the list of your voicemails and can select which one you want to listen to, in any order.

You don’t need to believe me. How about wikipedia? https://en.wikipedia.org/wiki/Visual_voicemail or Verizon? https://www.verizonwireless.com/support/visual-voice-mail-faqs/ or AT&T: https://www.att.com/esupport/article.html#!/wireless/KM1009152 or Apple? https://support.apple.com/en-us/HT201436 or MetroPCS? https://play.google.com/store/apps/details?id=com.metropcs.service.vvm&hl=en I could go on…

Never used to be that way. They seemed to just spit that feature off as a “Premium” version. I had full V.V.M with text for years. didn’t cost me any extra. (Though now i think of it, it may have been a special thing if u had certain top end devices at the time.)

Anyway, pointless to pay for that when u can just use Google Voice for free. But even the mighty Google, doest do the greatest job of transcribing voicemails. Unless the audio is very clear and loud enough, which it is often not. Not to mention if the person have a accent.

Theses days, i have very few people that call me at all. Only one person (my mother) bothers to leave a VM often. Even then, i usually ignore it and call her later. :stuck_out_tongue_closed_eyes:
So its not really a big deal to have transcription. But it is much nicer to have the VM control in app, and not have to call number and delete message manually to clear pesky notification.

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