After 3 months, my Moto G 3rd Gen 16gb screen has frozen. What advice do you have?

Moto G 3rd Gen screen has frozen after just 3 months. Any advice?

Hi @parkert

Yes. Refer to this document…My Phone Screen is Frozen or Locked Up

Hope this helps.

Try to unfreeze it by holding down the power button for up to 2 minutes.

If it comes back on, then I would clear the system cache. You might want to check how much memory you have that is usable. Clearing the Cache

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