After recent update, phone locked in cell mode - Moto X Pure


jAfter the most recent republic update, my phone stays in “On Cell” mode. It connects to my home wifi, but will not switch over. Was there a glitch in the update?

I have the 1G plan; Moto X Pure

I have rebooted my wifi and my phone. I have tried airplane mode and turning the wifi back on.

Thanks. ~Mike


Hi @mikep.7n8qbu,

We’re currently experiencing a major outage impacting our service. Please monitor the outage at and if the issue persists once we indicate it is resolved, let us know here in this topic and we’ll troubleshoot with you further.