After updates phone will not charge

What phone do you have? Moto G⁵S Plus (32GB)

What plan are you on? My Choice + 1 GB

Does your plan include data, or just talk & text? data

Issue Description

Yesterday my phone had done several updates over cell using more than half my data, somehow datasaver was off. After the updates nothing seemed to worked correctly, and the battery quickly drained. The battery now does not seem to take a charge, although the lightening bolt appears charge never exceeds 4%. I have tried several different chargers and cleared the cache but no change.

  • I think we have seen this as an indication that an app is consuming power at a rate greater than the charge is able to replenish it.
    • You might try going into Safe Mode, then check the Batter usage in the Android settings to see if you can find an app with high usage

Thank you, as the phone got enough charge it did more updates and it is charging better.


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