My employer uses AirWatch and AirWatch Inbox App to allow me send and receive MS outlook emails via my personal Moto X (2nd Gen). I have had this function for over a year without any issue until recently (last week or two), my employer’s IT software says that my phone is NOT encrypted and therefore NOT security compliant. I showed my employer’s IT that my phone’s security setting clearly indicated that my phone is indeed encrypted. However, after the IT Dept tried numerous different ways (including un-installing the AirWatch App and reinstalling it, and hard-reset my phone etc). None worked. Our IT Dept contacted AirWatch, and they had no clue why this is happening, and suggested a factory reset. Please help me understand why this is happening. For example, is it because a new OS upgrade caused this? Also, how can I solve this problem WITHOUT resorting to a factory reset?