Android January Security update not installing

What phone do you have?
Moto X4

What plan are you on?
My Choice

Does your plan include data, or just talk & text?
2gb of data


Issue Description

the january security update for android was pushed to my phone last week. However, it gets stuck on the second step, and doesn’t improve from “reconnecting to server”. Here’s a screenshot. I have restarted my phone multiple times to attempt to fix it. Anyone else having this issue? Any solutions?

From the screenshot you provided, it doesn’t seem like you have a very strong WiFi and you also appear to be running on a VPN ( the key symbol)

  • I would suggest that you temporarily turn off your VPN, and the then get nearer to you router/AP and turn off/on the WiFi to re- connect before restarting the download
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