RW customers - want to make a change to your annual plan? Be prepared to have to deal with changes for a full 3 months to get to the final plan and billing needed.
Current - Annual Clear Choice + 1GB
Want - Annual Clear Choice + no data.
You cannot make a change to an annual plan before it rebills. So, you have to stop the annual rebilling, and setup the plan downgrade.
1st Month - Pay for full month you have to pay for the +1 GB and service at full price because you can’t change before renewal.
2nd Month - Pay for full month without data but wait you can’t get the annual plan until after the downgraded service goes into effect. There are no save/confirm annual plan order options available. Only cancel.
3rd Month - Pay for full month without data and select the annual billing method.
4th Month - I have hopes that in fact this month will be billed on the annual plan.
I know the annual plans are renewing now for the first time. But there are 2 issues here. You can’t place a downgrade order to come into effect at renewal, you have to take steps to get back on the annual over 3 months (1/4 of the calendar year). And every helpdesk link attached to the tickets do not line up with the actual screens present in this situation. Ok 3 issues.
Southpaw maybe you can work your magic to prevent other RW customers from going through this maddening ■■■■ that I am in right now. Bless the support line but they could not explain it, gave wrong information, blindly copied youtube links that weren’t even close and then weren’t sure of exactly when I could get the downgraded service back on an annual plan.
We worked through all the steps. 3 months. The annual plan renewal process needs some attention immediately if you want to change the plan options.