Answering incoming phone calls

What phone do you have? Galaxy A20

What plan are you on? Talk and data

Does your plan include data, or just talk & text? both

I am unable to answer or hang up any call. I spoke to Republic and they talk me into to doing it ONCE. Whether I use my finger or a stylus, swipe it easily or hard in all directions, nothing works.

Hi @wendyf.eldflo,

I’m sorry to hear of the experience. To clarify, you see the buttons for answering or rejecting an incoming call on your phone’s screen and find them unresponsive? Or, you don’t see the buttons at all?

Is this only when receiving a call? Or, is the phone’s screen generally unresponsive?

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