App tiles disappeared

*What phone do you have? Moto g4 plus

What plan are you on? choice

Does your plan include data, or just talk & text? tt and data


Issue Description

Was connecting Google Home to phone and all app tiles disappeared… still getting emails in…apps are present under settings…but can’t activate any.

Have you tried simply powering down and restarting the phone?

Yes several times

Do you happen to have an SD card installed and formatted as internal storage? Sometimes a failing (or missing) SD card formatted as internal will cause the app icons to disappear, and the icons in the app drawer to be non-functional.

SD card installed… several apps running off of it… majority still internal

Went to settings… opened an app…copied the link to an email…opened the app from that link…

I’m out of ideas. You may wish to contact Motorola directly: https://support.motorola.com/us/en/contactus

Hi @billd.avcgdi,

If you open the Settings app and use the search function to search for “home”, then tap “home app” is Google Now Launcher selected?

Home app shows “No default Home”

It sounds like somehow your launcher has been disabled or uninstalled.
From a computer, you can install this to your phone:


by logging in to the play store with the same Google credentials you use on the phone.

Google Now Launcher is shown as " device already has this item installed"

In Settings > Apps > is it listed on the “Disabled” tab?

No apps in “Apps disabled”

Is this before or after you tap that setting?

Opened the Settings app and used the search function to search for “home”, then tapped “home app” …showed “No default Home”
Then:
Went to Play and tried to install Launcher…showed " device already has this item installed" in both Chromebook and phone.

Opened the Settings app and used the search function to search for “home”, then tapped “home app” …showed “No default Home”
Then:
Went to Play and tried to install Launcher…showed " device already has this item installed" in both Chromebook and phone.

If you are not able to select the Google launcher in setting–>apps–>advance–>default apps–> home section, I would try and install another launcher to see if it would work or force the option to select a default launcher something like the Nova launcher (free version Lind below)

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Thanks to you and the team for your patience in resolving this most perplexing issue.
billd

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