Apps didn't transfer to new phone

What phone do you have? Moto X4

What plan are you on? Choice

Does your plan include data, or just talk & text?
Just talk and text


Issue Description

We just changed from a Moto G3 to a Moto X4 but the apps/notes didn’t transfer to the new phone. There’s one app that is not available on Google play. What can we do?

Hello @nancym.othkem,
Welcome to the Community :slight_smile:

I’m unclear if you mean you have notes that didn’t transfer or a Note App.
Here is an article that could be of help:

What is the name of the app you’re looking for that can’t find in the Play Store?

@nancym.othkem,
As I migrated from the Legacy devices to the newer 3.0 devices I have found that some of the apps are not updated by their developers. I usually see a disclaimer that says if the app is/isn’t compatible for all or some of my devices … it is located to the right of the Apps Logo in GPlayStore
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