Apps not working whether on wifi or cell

I have a Moto G7 that is on a data plan.

In the past 24 hours, whether I’m on wifi or on cell data, my apps tell me I have no connectivity. My other devices are all working on my wifi, so I know that’s not the problem. I keep getting on or off the wifi and my phone still won’t download data. It’s not working either way. It will work for a minute and then the next minute be completely disconnected even though it says I have service or am connected to wifi. Basically making my phone useless. Help!

Hello @lauries.8rkc5m,

First please try restarting the phone.

If that fails, try resetting the network setting:

If the issue continues try restarting in safe mode:

If the phone still is not working please let the Community know. Others can jump in with ideas :wink:

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