This is actually a good opportunity for me to thank the Republic Help team for their assistance in working our way through a cellular calling issue that I was having with my phone. A number of people in the Help team participated in the ticket, but Pam was front and center as my main contact, and I especially would like to recognize her for her kind assistance and willingness to do whatever was needed to ensure I had a working phone. I was treated like a valued customer.
The other thing that I wanted to say is how much I appreciated being treated like I knew what I was talking about (and I did). Although we did have to initially work through some of the more “obvious” possible causes of the problem, we rapidly moved into deeper possibilities and solutions, and I never felt like I wasn’t being taken seriously. Given what people often have to go through to navigate the simplistic “scripts” that many help desks offer, it was so refreshing to see intelligent, thoughtful, and relevant queries and responses, and to be treated as part of the “diagnostic team” as we worked through the issue.
Well done, Republic! Well done.