Ask Phone Company for VM Access #

What phone do you have? Moto G7

What plan are you on? MyChoice4

Does your plan include data, or just talk & text? just talk & text

Issue Description

I installed my extend Home kit yesterday. It wasn’t until in the evening that I noticed the phone icon is blinking on the device (extend home). There’s a message on the home phone screen - “voice msg via phone co.” There are two options to select: (1) access and (2) menu. When I press the first choice, “access,” I get the message, “ask phone company for VM access #.” However my G7 doesn’t show any voice mail. Is there a VM access #? If yes, what is it? Thanks for your help.

Hi @lourdesm.1f1osr and welcome to the Member Community. Here’s a FAQ for the Extend Home from the Tips & Tricks section. Lots of good information including some items for voicemail that might help.

Hope this helps!

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Hi @lourdesm.1f1osr,

Were you able to set up your handset to dial *98 so you can access voicemail?

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Yes, Thanks for following up. Much appreciated.

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