Ive been a customer for about 6+ years.
I used to like republic it was a great value.
Then the price started to rise and the quality of service decline.
Two weeks ago I tried to port my sons number to a provider that gives unlimited voice and text with a gig of data for 1/2 the price.
Instantly republic declined the port because of an “error”
I find this very odd as you’ll see later when trying to port my number out they claim they can’t see if the information is correct or not. Although they did send me an email saying the port out failed.
Tech support is trying to tell me that I accidentally tried to port in but I have the email stating differently.
Either you can see the porting information or you can’t. It can’t be both ways.
So anyways I ended up giving up on that port and the new company activated my sons phone instantly.
Now my phone I started the port over 4 days ago.
RW said wait 24 hours
RW said wait 48 hours
RW now says wait 10 days.
RW claims they don’t even see a port out pending
New provider sends me multiple emails a day.
Please be informed that your old carrier is not releasing the number, can you please contact them and ask them if there is anything we need to do from our end so they can release the number sooner.
Heres the information I have gathers step by step for porting a number
RW Doesnt seem to be able to make it past step #2
1 The new service provider notifies the old service provider of the requested port.
2 The old service provider is asked to validate the subscriber’s information.
We are hung up here. RW WILL NOT VERIFY the information.
Now who are we going to believe? RW is Losing a customer, the new provider has even stepped up my service for free because of the issues RW is causing. Basically the new provider is giving me UNLIMITED DATA FREE for a YEAR because RW is refusing to let go of my number in a timely fashion.
3 The old service provider confirms the subscriber’s information and notifies the new service provider. (Note: this is where the process gets caught in a loop if the subscriber information submitted isn’t right.)
4 The new service provider notifies the NPAC of the requested port.
5 The NPAC creates a pending port and sends a notification to the old service provider.
6 Optionally, the old service provider notifies the NPAC that it concurs with the port.
7 The new service provider notifies the NPAC to activate the port.
8 The pending port is activated in the NPAC and broadcast to the telecommunications industry network within milli-seconds.