Audio port doesn't work

What phone do you have? Moto G6 Play

What plan are you on? Irrelevant

Does your plan include data, or just talk & text? includes data


Issue Description

Audio port does not function for earbuds (including ones I use on other devices) or for Square (crucial!).

Hi @same.5bapl6

Has this audio jack ever worked? If it did at one time but doesn’t now, inspect the jack for lint or some other foreign material that is keeping the plug from connecting properly.

You can also try booting the phone into Safe Mode to see if an app is interfering.

Do you have a case on the phone? Is the case preventing the plug from seating properly in the jack?

2 Likes

As I said in my edit, I did find lint, blew it out, and the port now works. Thanks.

1 Like

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