Authentication

I am having trouble with access. Authentication problem with my Moto G. Just hooked up to a new router. What do I do?

Even if you used the same SSID and password on the new router you should go to Settings, WiFi and “forget” that SSID. Then try reconnecting to it.

If you are having trouble logging on to your network, then make sure you are entering the correct network password. I suggest you check the show password box when you enter your password so you can see exactly what you are entering, since it is easy to miss a key stroke.

You can also verify your network password by logging into your router settings. The password to get into your router settings menu is usually taped to the back of the new router.

If you have a Windows computer already connected and working with the new router, you can see your network password in the control panel.

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