Bad cell calling Moto X 2nd gen

Why does my Moto X not recognize cellular on first effort at making a call?
Sprint rejects the call consistently on the first try. I always must hang up and re-dial to get cell recognition. This was NOT THE CASE last year.

I don’t know why you are having the problem with cellular calling, but one of the first steps in troubleshooting that Sprint suggests is updating the data profile:


Hi @billeves,

Were you able to get your calling issue solved with the troubleshooting step in the document @cbwahlstrom linked?
If not additional steps that may solve the issue at the very bottom of this document:

I’d also like to ask that you check the settings on the phone to make sure Cellular Data and Roaming Data are enabled. How to Confirm Basic Network Settings for 1.0 and 2.0 Phones – Republic Help
Allowing data to be enabled is an important factor for call completion with Republic Wireless phones.

Additionally, there is a ticket open on your behalf with an invitation to call in for assistance. You can access that by signing in here:

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