Battery drain, Moto E5 Play

What phone do you have? Moto E5 Play

What plan are you on? MyChoice +1 GB

Does your plan include data, or just talk & text? Data


Issue Description

Battery life has been very good since purchase maybe a year ago. Lasts 3-4 days on my small usage. Suddenly the battery drains rapidly, does not even last a day on full charge. Drained from 100% to 6% overnight even though on airplane mode! No recent app additions but a friend sent a youtube link over text messaging. Not sure what to do.

Here is Motorola’s advice for extending battery life:
https://support.motorola.com/us/en/products/cell-phones/moto-e-family/moto-e5-play/documents/MS127373

Draining from 100% to 6% overnight in airplane mode seems like a real problem. Perhaps there is a battery hardware issue. You may want to contact Motorola:
https://support.motorola.com/us/en/contactus

1 Like

Hi @larryc.woo and welcome to the Member Community. Might be worth trying a battery calibration. Here’s the procedure from Motorola for the E5 –

https://support.motorola.com/us/en/products/cell-phones/moto-e-family/moto-e5-play/documents/MS136836

2 Likes

Thank you for pointing me to the clear directions! It says my ES File Manager used 91% of the battery in 12 hours. I have had this app many months with no activity, maybe something woke it up. I am uninstalling it and recharging the phone. Doing the battery recalibration as suggested by freddyp while I am at it. Hopefully this will be the simple answer!!! Thanks again.

Looks like you may have found the problem. I’m always skeptical of third party apps. Files by Google is what I use as a file manager:

3 Likes

Great, thank you!

1 Like

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

Message an
Expert customer