Battery Draining Because Can't Stay Connected to Wifi

Okay, you were right not to call it a fix yet. My battery was at 93% when I went to bed last night and it’s down to 38% this morning. I swear I don’t sleep-use my phone!

Could you provide a screenshot of the graph shown when you view Settings / Battery / Usage Details

Here you go!

ok, thanks again for the prompt response. Not having a Moto G7 Play at this time all I can think of offering is

  • Try going into the RW App / Settings / Data Tools / Data Freeze … this will restrict the phone from using cell data for other that Republic Wireless.
    • This would only apply when your in cell mode, it is being recommended to test if you are using excessive background cellular communication once the Android code puts it into Doze which shuts off the WiFi (usually after about an hour) … give this a try for a day to see if changes things for you
      ETA … here are some Tips to extend the battery life - moto g7 play from Motorola which provides a pretty extensive list, so possibly your not alone with the G7 problem :frowning:

I don’t have the data tools/ data freeze option. I see that my spouse does, so I am guessing this is just because I have no cellular data.

I looked through the motorola suggestions and they aren’t very helpful. I have turned off bluetooth, but that is fairly annoying to have to turn back on when I want to use it in the car. I have just downloaded the network cell info lite app as you suggested. I had turned off location as part of motorola’s suggestions, but the app required me to re-enable it.

If none of this works, what is my next step? My phone is only four months old and I think the battery should last more than 12 hours per charge. Thank you!

Hi @ambere.iufnkx in addition to the information and tests suggested by @jben I’ll jump in with a few other ideas.

  1. Always like to start battery troubleshooting with a fresh battery calibration. Just want to make sure system is calibrated and reporting good battery numbers.

  1. Next step, recommend you put the phone in Safe Mode and run it overnight to see if a 3rd party app is causing the issue. I know you said you don’t have many 3rd party apps but it might only take one bad actor.

I do not have a Moto G7 Play so not sure if Safe Mode will disable the RW app. The following document says Safe mode will not disable the Republic Wireless app on the Moto G7…let’s hope it’s the same for the G7 Play.

Here’s an article that lists some of the 3rd party apps that can causes issues –

  1. A question about your WiFi. – Do you have both 2.4GHz and 5GHz networks available?

If so, you could try logging on to the 5GHz network. This would eliminate the WiFi cross-Channel you reported on the 2.4 network. We’re running our Moto G6s on our 5GHz network. To reliability re-connect to the 5GHz each time we come back home, we simply “forgot” the 2.4GHz network so the phones do not try to connect to the 2.4 network.

Let’s see if any of this helps. Pretty easy troubleshooting steps. Troubleshooting is often the process of elimination. Don’t give up…there are other Community Members that might have some ideas too!

I did safe mode and that was a clear improvement.

I have very few apps (about eight) and uninstalled the only one I have added in the last several months. I then restarted the phone. I have none of the ones on the Republic’s list of known issues. Unfortunately, my phone still lost over 50% of the battery overnight (65% to 11%).

I will check the wifi at home (I am waiting at a doctor now). We do have two networks, but there are problems with the one we don’t use - Linksys said they couldn’t resolve the issue. It is functional, but I am guessing switching might not be a great idea. I don’t remember the GHz.

Thanks for the suggestions.

Hi @ambere.iufnkx - glad to see you’re hanging in there and are willing to try additional troubleshooting steps. In an earlier post in this thread @jben stated –

It’s possible the combination at night (Doze turns WiFi off and cell increases power) could lead to increased battery drain. This is speculation on my part.

FWIW we run a macro using MacroDroid that turns the screen on our Moto G6s every 30 minutes. The screen times out in 15 seconds and shuts off. On our Moto G6s this is enough to keep the phone from going into Doze mode. Not sure if using the macro would resolve your battery usage issue or not. Here’s a thread about Managing Doze mode. Might be worth reading through.

There is always the option of last resort – a Factory Reset.

If you reach a point where you want to try the macro, I can DM some personal instructions I’ve written on how to download and setup a KISS-30 macro that turns the screen on every 30 minutes. There are more details about the macro HERE Might read through the post and see if any of the symptoms match your experience.

Hang in there!

I don’t like the idea of downloading more stuff. This does all seem weird and I would like the phone to work without added programs. I will resort to the factory reset when I have more time this weekend.

I hope that works, but I will let you know. Thanks again.

Hi @ambere.iufnkx certainly appreciate not loading your phone up with more stuff. We have less than a handful of apps we’ve added (including MacrDroid). We like to keep the number of extra apps to a minimum on our phones too!

Please read the factory reset procedures completely before starting the reset. Because you are factory resetting the phone to solve an issue, I’d suggest you set up the phone with no third-party apps during the reset. This will allow you to test a “clean” phone and hopefully there will be no battery issue. Then you can install your additional apps one at a time and test between each to make sure none are causing the existing battery problem.

Good luck and let us know how it goes :grinning:

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I am curious if you ever resolved the issue noted in your original post that the battery usage components were not adding up to the total.

While in the battery usage menu…if you click on :dots: it should give you the option to
“show full device usage”

hopefully that sheds some light as to what is actually chomping at your battery.

Not yet. I hope to really do the factory reset today. The battery usage gives details (chrome x%, Gmail y%, etc.), but the total shown is far below the amount the battery is down.

Just a final update. I did the factory reset. It is a pain to set everything up again! At this point, I have only added two apps back on the phone and paired the bluetooth with one car, but the battery is behaving. I am still nervous since things were good for the first 6 weeks or so when the phone was brand new, but I will keep my fingers crossed. Thanks to everyone for the help!

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