Battery Problem

What phone do you have? Moto E4

What plan are you on? Annual

Does your plan include data, or just talk & text? Data


Issue Description

Suddenly (yesterday) the phone’s battery reads 3%. We tried to charge it and after a few hours it still says 3%. We tried three different chargers. Then the phone shut down as if the battery had died. We plugged it into a charger and it immediately said the battery was at 3% and it won’t go any higher. Any help would be greatly appreciated. Thanks.

Hi @paulinet.yjgkez and welcome back to the Member Community. Did you also try a different cable? Would also be worth looking closely to make sure there is nothing stuck (like lint) in the charging port of the phone.

Thanks for the quick response freddyp…we did try 3 different cables and got the same result. There doesn’t seem to be anything stuck in the charging port.

Hi @paulinet.yjgkez, it sounds like it’s not the cable. I’m assuming you’ve tried a different outlet, just in case. Have you tried restarting the phone?

It is charging after restarting but veeeeeeeeeeery slow.

Hi @paulinet.yjgkez, that’s progress, but still not a good sign.

If the issue continues, here are some ideas:

  • Is the phone hot? Charging may be slower if the phone is too hot.
  • Restart the phone into safe mode. Sometimes third-party applications put a serious strain on the battery.
  • Shut the phone off and see if it charges faster.

It may be worth double-checking to make sure you’ve tried all the steps in this article:

theresar…thank you for your help. so what we determined after going through everything that everyone has suggested is that if you wiggle the cable in the charge port (no matter what cable you use) it sometimes recognizes the cable and begins to charge. it has to be at just the right angle and it seems that holding it in place works better. does this mean we need a new phone or can the charging port be fixed? again, thanks for your help.

@paulinet.yjgkez, you could try cleaning the charging port to see if that helps. One of our devices had issues with the charging port and we learned to prop it up in a funny angle to ensure it was charging. I’m not sure if the charging port can be fixed or is even worth fixing. You don’t have to get a new phone, but if it becomes too much of a nuisance to angle in a specific way, you may want to.

theresar…thanks again. we are going to try to see if we need to keep wiggling the jack to get it to charge…if we need a new phone how do we go about this?

@paulinet.yjgkez, you’ll have to figure out which phone will meet your needs. You can buy a phone directly from Republic Wireless or you can buy it from other vendors (see below), but you’ll have to make sure you get the right model.

Once you get the phone, you will open the Republic app and follow the instructions to transfer your number and service.

Let us know what you’re looking for and we’d be happy to help.

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i’d like the same phone…is there some kind of warranty? or maybe a discount since i’m on the annual plan?

Hi @paulinet.yjgkez,

Unless the Moto E4 was purchased less than a year ago, the manufacturer’s warranty has expired. Regarding purchase of a new phone, it need not be the same model. Any Republic compatible phone capable of using a My Choice plan will carry over your current annual plan and number.

The complete list of Republic compatible phones is here:

To insure compatibility with your current annual plan, you’ll want to limit yourself to the phones under the heading: " Republic Wireless 3.0 Phones".

Republic may or may not have “B-stock” phones available to you. B-Stock phones, when available, are phones returned by other Republic customers using Republic’s money back guarantee. Please note any such B-stock phones Republic might be able to offer would also lack a manufacturer’s warranty as they are not being sold as new phones. To inquire about possible B-stock you would need to open a ticket.

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