Biling cycle on phone and program DO NOT match

Billing cycle in your system shut me off when i KNOW my cycle had just started. Does not match phone. And i couldn’t add cell data becuaue we had flooding and my wif fi was off.

Hi @maryc.wkkxpv,

You’ve posted to our Member Community, where, for the most part, our members connect with one another for questions and answers about our phones, our service, and our policies. Since it’s a publicly visible Community, we don’t usually delve into account details and billing issues.

I’m sorry to hear you’ve experienced flooding, and I hope the amount of damage to your home was minimal.

We don’t “shut off” anyone’s service on their billing cycle date. Are you currently experiencing an issue using your phone?

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