Billing cycle in your system shut me off when i KNOW my cycle had just started. Does not match phone. And i couldn’t add cell data becuaue we had flooding and my wif fi was off.
You’ve posted to our Member Community, where, for the most part, our members connect with one another for questions and answers about our phones, our service, and our policies. Since it’s a publicly visible Community, we don’t usually delve into account details and billing issues.
I’m sorry to hear you’ve experienced flooding, and I hope the amount of damage to your home was minimal.
We don’t “shut off” anyone’s service on their billing cycle date. Are you currently experiencing an issue using your phone?