Black screen when attempting to use phone

What phone do you have?

What plan are you on?

Does your plan include data, or just talk & text?

Issue Description

hello , I have a Moto x4,3 gig plan,with data,phone and talk. Three days ago I attempted to use my phone, when I pressed the call button, the screen when black, the party could not hear me and I could barely hear them. The screen stayed black and I could not do anything. After pushing the on/off button a few times the screen came back on. Everything worked except the phone. I had someone call me and when I answered the phone screen went black again (same problem). Thanks in advance for your help!

Hello @lindaa.mrwjcl,

Welcome to Republic’s Member Community :slight_smile:

Please try this solution from @marcies.m3uvax:

Or maybe this:

Please let us know if it works :smiley:

1 Like

did not fix issue

I’m assuming you have tried restarting the phone? :thinking:

yes, but Thank You !

Ok, thanks…
How about we try testing the proximity sensor of your phone.
You can do that with an app you have called Device Help:

In the hardware test section there will be a test for the Proximity sensor.
(Before you run it, if you have a case on the phone please remove it.)
Does it pass the test after running it?

1 Like

Yes it worked ! Thank You, Thank You, Thank You !!!


Glad to hear it! It sounds like it was your phone case interfering with the proximity sensor.
You’re able to use the phone app now without a problem?

1 Like

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

Message an
Expert customer