Boot menu stuck

What phone do you have? Moto G7

What plan are you on? My Choice

Does your plan include data, or just talk & text? Data, D & T


Issue Description

My new phone got stuck on the Boot Menu this morning. The FastBoot Flash node didn't fast boot.

Should I go over the Menu with Tech Support?

So what I think you’re saying is that the phone will not boot up. If that is the case, you might try resetting:

https://support.motorola.com/us/en/products/cell-phones/moto-g-family/moto-g7/documents/MS135844

My phone started boot but got stuck. I eventually got it started. If the problem recurs, I will take the resetting step. In the event, how will the transfer of contacts, photos, etc. take place?

Generally, through Google back up and restore:

https://support.google.com/android/answer/2819582?hl=en

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