Bought 2 new Moto G6 phones, how do we download photos to laptops?

What phone do you have? Moto G6

What plan are you on? 1GB data

Does your plan include data, or just talk & text? Data, talk and text

When attempting to download photos, we both get the message “We’re Having Trouble Connecting. Please make sure your phone is unlocked, and you accept notification to connect”. We did not install all the extra security when programming our new phones. To our knowledge they’re not locked. How do we “unlock” them so the photos will download from phone to laptop?

Hi @lewisj,

Is this “Having trouble connecting” message showing up on one of the new Moto G6 phones? Or on the computer?

How are you connecting the phone and the laptop?

Are you following the steps in this article:

When on the computer, have you tried logging into to see if the pictures you want to backup are already backed up online?

It’s showing up on the laptop. Both our laptops. We’re connecting the phones via USB cable. I will read your link ASAP.

@lewisj Were you able to get this resolved?

No, however we DID find all pics on Google Photos as you or someone else suggested might happen. So…I guess we can go that route. Thanks!

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