What phone do you have? Moto G6
What plan are you on? 1GB data
Does your plan include data, or just talk & text? Data, talk and text
When attempting to download photos, we both get the message “We’re Having Trouble Connecting. Please make sure your phone is unlocked, and you accept notification to connect”. We did not install all the extra security when programming our new phones. To our knowledge they’re not locked. How do we “unlock” them so the photos will download from phone to laptop?