Brand new Moto e6 screen flashing when charging

What phone do you have? Moto e6

What plan are you on? MyChoice

Does your plan include data, or just talk & text? Data


Issue Description

I just received my brand new phone and I’m plugging it in to try and get it started and the screen just flashes. I can’t do anything. I tried recovery mode but it just went back to flashing. Does anyone know what I can do to fix this? It is literally a brand new phone right out of the box. Any help would be appreciated thank you

Did you insert the battery?

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Hi @josepht.n0it9r and welcome to the Community!

As @Majorninth suggests, most often the experience you describe is the result of the battery not being installed. It’s a bit unusual these days for phones to have user installed batteries but the Moto E6 does require the user to do so. Motorola is also pretty good at hiding the battery in the phone’s box, however, if you take a look around, I think you’ll find it in there.

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No i did not…a little embarrassed but figured it out. Thanks.

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Hi @josepht.n0it9r,

Please don’t be embarrassed! We’ve had people return the phones as defective for this very reason! I’m so glad you took the time to ask and figure it out, and your question may help others who find themselves in the same situation!

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