Today I bought a Moto Z Play unlocked from my local Best Buy. When I got home I inserted my sim card, turned it on, and set it up. I then was prompted with an update to Nougat, which I downloaded and installed. There were then 2 or 3 more smaller updates, which I thought was odd.
When all the updating was done, I noticed that there was no charging symbol on the battery icon. At first I thought it may be the outlet I was plugged into, but after trying a few others, I found the outlet was not the issue.
When plugged in and not displaying that it was charging, I went to the battery settings, and there it said it was charging. I figured I’d just let it charge, and went to the gym. At this point in time it was at 65%. When I got home from the gym and errands a few hours later, I found it only had reached 75%.
After a long search on the internet, and here, I could not find anyone with this exact problem. Everyone else with similar issues had Z Plays that were not brand new. Mine is literally right out of the box.
- I cleaned the charging plug and port
- Restarted the phone
- Restarted to safe mode
- Shut it down and let it charge for a bit
- Many times
Nothing helped. I’m wondering if it’s the charger or the phone. The phone has been performing flawlessly, like I’d expect, except for this issue. Besides defective hardware/software, the only other possibility I can think of is the upgrade to Nougat, but that might be a stretch.
Does anyone know what this could be? I’d rather not go through the hassle of exchanging and re-setting up a new phone, but if that’s my only option then so be it.