Brand new Samsung J3 won't charge

What phone do you have? Brand new Samsung J3

What plan are you on? ???

Does your plan include data, or just talk & text? Data, talk, text


Issue Description

Just received a new Samsung J3 phone. The first step is to charge it, correct? I’ve got it plugged in, but nothing is happening. What do I do now?

I also got a Samsung S9, which is charging just fine.

Karen

Have you tried the J3 on the known working charger?

The S9 uses a different “adaptive fast” charger. I don’t have another Samsung phone (these were replacements for Moto phones). Do I risk any warranty with the phone by using a different charger than what it came with. I can try the Moto charger.

Thank you for helping me!

Quick guide that came with phone says that “using other accessories may void your warranty and may cause damages.”

I believe the J3 unlike the S9 has a removable battery. Typically, removable batteries aren’t installed in the phone when shipped. You might check the packaging to see if the battery needs to be installed.

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Yes, you are right! This is the first phone I’ve had to install the battery.

How embarrassing! I’ll insert the battery and see what happens. :grin:

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Now we all know … :blush:

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