Busy signal when calling out on cell

master_ticket

#1

Just activated a new Moto G5 plus. calls in and out work fine on wifi. Can receive inbound calls on cell. But get busy signal when trying to call out on cell. Have check caller ID and it is set to “network default”. Any help, greatly appreciated.


#2

Hi @corrys.lqjxwr,

Would you please open a support ticket, explain what you’ve described, and ask to be considered as part of master ticket #1360245.

(Tagging @Ambassadors for situational awareness.)


#3

Thaks. Ticket started.


#4

Thanks @corrys.lqjxwr - and no sooner than I typed that, did they find the issue and fix it! Would you please refresh the credentials between the phone and our servers, as we believe that will now clear things up.

Instructions are at this link: refresh credentials

Please let me know if that solves it.