Buying difficulties


#1

I am trying to buy a new Moto g4. It’s in my cart. But when I go to enter my email and password it will accept the email but I can’t enter a password. Why do you make it so difficult to buy. I would think that you would treat loyal customers better by not making them use buggy software.


#2

What happens when you try to enter your password? I just ordered a phone last week and there was no password issue. I was using Chrome and ordering from my PC>


#3

Hi @tonys.9p4s2k

I just went through the process and I was not asked to login at all. I am wondering if you are signed into just the Community and not a master account, those two are not necessarily the same.


#5

I had the phone in my shopping cart and went to check out. A box came up
for me to enter buyer data or, as an established customer, to enter my
email address and then my password. I entered my email address: no problem.
But I could not get to the box below to enter my password . Instead, when I
moved to the box below it put me WAY BELOW the box above and still added
what I typed as my password onto the end of my email address! Then it
informed me that my email was wrong and wouldn’t let go further.


#6

The password entry panel is rather large. Are you doing this from your PC? Try using tab to move to the lower field.


#7

No. I was using my iPad. I bought my first phone from Republic this way. My
current phone, a Nexus 5, on line and got the Republic ROM from Republic.
But I let it get wet and lost the telephone functions. So I am eagerly
looking forward to a waterproof phone to replace it, especially since I am
going into the hospital and need communications ability.


#8

Hi @tonys.9p4s2k

If you are still not able to check out, please try the following:

Close your browser then open and go to this link:

Top Android Smartphones, payment plans optional | Republic Wireless

Do you see Login in the top right corner? If so, select that and login, then try to go through checkout.


#9

My greatful thanks to Johnny5. I successfully logged on and placed my order.


#10

You’re very welcome, @tonys.9p4s2k Thanks for reporting back!


#11

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