Call Guard roaming message

General Discussions
#1

After doing the system update this morning, I now get a Call Guard pop-up when I go to make a call. Sometimes it warns me about international roaming charges that may apply. Sometimes it is a warning about domestic roaming charges. Either way, I can’t get past it to make calls.

I tried this solution several times that was recommended in an earlier thread, but it did not stop the pop-ups. So if anyone has any other suggestions, that would be great.

@louisdi Jan 2, 2016 10:12 AM

Yup, there was an update on the Sprint side that cause this issue… Following these steps, WHILE ON WIFI, will resolve the issue:

  1. Restart the phone.

  2. Reset Republic credentials - Open the dialer, then dial ##8647## while on WiFi.

  3. Update the PRL (Preferred Roaming List) - Go to Settings then System Update then Update PRL

  4. Wipe Sprint settings - open the dialer again and dial ##72786#. (You will get a scary message about things being reset, don’t worry, none of your personal information is impacted, you should say “yes”.)

  5. Update the profile - go to Settings then System Update then Update Profile. (Again while on wifi)

  6. Restart again (If it doesn’t automatically)

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Call Guard while on wifi?
#2

What solved this for me was acknowledging the notice with an OK to roam response. I don’t remember precisely what the dialog box says. Roaming data is used for call setup but you will not be charged for that roaming or international calling.

#3

Thanks. That seems to have done the trick.

#4

Worked! Thanks!

#5

I could not dial ##8647## while on wifi. I get a popup that says Republic Wireless - Dialed number not allowed.

I went back to try to make sure that I was on wifi and not cellular (not exactly sure how to do that) and this time is said number unreachable

#7

Hi @coach_kujo,

Our new forum software borks the number sequence. It should read *#*#8647#*#* rather than ##8647##. That said, simply acknowledging the message on your phone by tapping OK should be enough to make it go away. It’s a spurious message, there will be no additional charges beyond monthly plan fees for international roaming or anything else.

#8

Thanks. I did reset the PRL. That seemed to do the trick. Perhaps that was enough.
I am not even getting the message at the moment.
When I acknowledged the message by hitting “ok” before - nothing happened - the message just immediately popped up again.

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#9
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