Caller ID Problems

I broke my old phone and had to get another. I switched the SIM card from the old phone to the new one and kept my old phone number, but now when I use my new phone to call people, an entirely different number displays on their caller IDs.

Hi @saraha.fmwpqc,

Please try “VoIPing” your phone. To do so:

  1. Tap the Phone icon.
  2. Tap the Dialer icon.
  3. Dial ##8647##
  • For Samsung phones only, tap the Green Phone icon.
  1. The dialer will disappear. If an activation screen appears, wait for the process to finish, then tap GREAT THANKS!.
  2. The Republic Wireless notification icon may disappear briefly then reappear. If the icon does not reappear after one minute, Restart your phone.

If that doesn’t work, may we know the brand, model and, if applicable, generation of the broken phone which donated its’ SIM. Additionally, please confirm for us that the referenced Samsung Galaxy J3 is its’ replacement.

Thanks so much, rolandh! This worked!!

Message an
Expert customer