Could we back up a bit and dummy this down for the likes of me? I’m having a hard time following what you’re talking about.
Let’s go back to the first post.
I think you’re using EH for Extend Home
I have no idea what PU stands for, can you help me there?
Tell us as if you were describing to us how to duplicate what you’re experiencing - correct what I have here:
Step 1: Set up the ATA and connect a handset as described in the Set-up and activation guide.
Step 2. From another phone, call the number associated with the Extend Home feature
Step 3. Answer with the extended handset. Note the volume of inbound audio on (NOT SURE whether this should be the extended handset or the originating caller’s phone)
Step 4: Repeat the test, but this time answer on the associated cell phone. Note the volume of inbound audio on (whatever it was in step 3)
Step 5: Repeat the test, but first unhook the extension handset from the ATA and then answer with the associated cell phone. Note the volume of inbound audio (on whatever it was in step 3)
Step 6: Repeat the test, but first unhood the ATA. Answer with the associated cell phone. Note the inbound volume (on whatever it was in step 3).
Tell me if I have the test scenarios right, and which thing it is whose volume is suffering.
As for your second report, it doesn’t seem associated with the first, as it’s not discussing volume. Could you try explaining it again without acronyms?