Calls breaking up on wifi


#1

Moto E5 Play

No Data Plan


My calls over wifi are often breaking up (sound cutting out for a second / audio getting distorted for a second), whether I’m on my home wifi or my office wifi. Any advice on how to troubleshoot this?


#2

@markarchibald, Please go to Speedtest.net and tell us the results. What was your ping? What is your jitter? Where did you test this at and etc.

I think other people will be able to help with other troubleshooting tips.


#3

Testing at home:
Ping: 19ms
Jitter: 2ms
Down: 71mbps
Up: 6mbps

I haven’t tested at the office, but I know at least the speed there is good. Not sure about ping and jitter.


#4

Hi Mark, This is something that support can help resolve. Please open a ticket and request that your issue be investigated as part of Master Ticket 1487537.


#5

Will do - thanks


#6

A post was split to a new topic: Calls on Wi-Fi break up on new phone