Calls don't go to voicemail


#1

Moto G4, Talk, Text, & Data plan.
My son’s phone will not go to voicemail. If I call his phone, on my phone it will just keep ringing but the sound of the ring will switch from a ‘beep’ tone to a standard ring tone after a while. On his phone it shows the call and then ends after about 6 rings. But then sometimes it will start ringing again and show as a new phone call (which is when the sound of the ringtone changes on my end). So when he missed an automated appointment reminder, it showed as 9 missed phone calls! This happens on cell and on wi-fi.
I’ve tried shutting down and restarting the phone, clearing the cache, resetting the voicemail password and message, and checked to make sure everything’s up to date.
Any Ideas?


#2

To me, it sounds like something is not set up right. I would submit a ticket.


#3

Hi @carlam,

It doesn’t look like you’ve tried to refresh the republic activation yet. Could you give that a try on your son’s phone, please?


#4

Didn’t know about that one - thanks! But, it didn’t help. Still having the same issue.