Can no longer attach an image to a text message

#1

What phone do you have?

Moto E4

What plan are you on?

Does your plan include data, or just talk & text?

Yes, 1GB data


Issue Description

Starting on Wednesday, February 6 at approximately 4pm PST, my Republic anywhere text app has lost the ability to send a photo attached to a text message. When I attempt to do so, I get the error message ‘Not sent. Tap to try again.’ When I tap to try again, it fails.

At the same time that I first became unable to send picture texts, the arc in the upper left corner of the screen disappeared. It’s now neither open nor closed.

Both events seem to have coincided with the network maintenance that concluded today.

Any idea what’s up?

Thanks!
Joe

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#2

Hi @TheCaterer,

Have you rebooted the phone since you noticed this change?

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#4

Yes, I have cleared the cache and rebooted several times.

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#5

I reviewed your ticket history after replying to you initially, and I see that you have a ticket open on the same matter. Have you taken the steps sent by reply in your ticket?

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#6

Yes. I removed the SIM card and updated my phone’s software to build number NPQ26.69-41-4-1. This resolved all issues. Thanks!

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closed #7

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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