Can only make or receive calls when on wifi

Moto E4, for about a week I can only receive or make calls when on wifi. Data works fine. Android version 7.1.1 Build number NPQS.69-64-23 Thanks in advance

Hi @harrist.d9psbr and welcome back to the Member Community. Let’s start by refreshing the RW activation.

Hope this helps!

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Thanks for the help. I tried refreshing the application but there is still no change. If I turn off the wifi, I only get busy signals when I make calls. What’s next?

Not sure if your phone is GSM or CDMA, but if it’s GSM this might help. Can you receive calls on the cellular network?


Thanks, it is GSM, and that did the trick, Thanks again


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