Cancel an order for new phone

How do I cancel an order for a new phone? I had lost my phone, but I found it today. I do not need the phone I ordered. I do NOT want to cancel the service I have on my old phone. I need to get a refund on my credit card. Is there a location I can call? I did not see anything on the website to cancel the order.

Hi @sandrab.5oottk,

I’m glad to read that you found your phone!

We do not have an option to cancel orders. but you can return it under our Money Back Guarantee.


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