Hi @adriennea - Just following up on the problem. Have you tried a different cable? Did that correct the issues? If not, please verify that you get the following screens and exactly where you have the problem.
With phone unlocked and the screen on, insert USB data cable into PC and then into the phone. Swipe down on the notification bar. You should get the following screen -
Tap the notification - “Android System - Charging this device via USB”
You should get the next screen -
Tap the notification - “Charging this device via USB - Tap for more options”
You should get the following screen. Is this where all the options are greyed out?
Select File Transfer. These are the steps we use to connect and transfer items via USB cable between PC and our Moto G6 phones running PIE.
If we unplug the cable the USB preferences window on the phone goes to all greyed out selections like this -
Would suspect a bad cable or charging only cable if that’s what you get all the time. One more thought - you might also try a different USB port on your PC.
Hopefully between trying a different data cable and following these steps we can get the issue solved or get more information that might help!.