Cannot make Wi-Fi calls or text on Wi-Fi on Pixel 2


#1

I just ordered (Black Friday) a Pixel 2 (not the XL) from the Google Store, and it appears this model is not fully supported yet from Republic Wireless. I can do calling and texting, but only with cellular data. I can’t make WiFi calls or texts, which is a problem since at work I receive no cellular connection.
I was told they are reviewing this issue, but it’s something to be aware of.
I am still able to browse the internet and use my Apps over WiFi, just no calls or texts.


Google Pixel 2 and Pixel 2 XL BYOP Support
#2

I’ve not seen this issue. You were told by support that it is a known issue? What happens when you try to call/text over wifi?


#3

Is your work WiFI the only network you are having this issue?


#4

Hi @kyleg.m12dfl,

I’ve moved your reply to our announcement to its own thread since it is specific to an issue you are experiencing.


#5

Hi @louisdi,

This is not a known issue on the Pixel 2.


#6

Hi @kyleg.m12dfl,

I think @coreyk is on the right track here. Have you tried calling and texting when on Wi-Fi on other networks? If not, would you please test that? If you have a McDonald’s, Starbucks, or even a Lowe’s hardware store nearby, stop in, put the phone in Airplane mode, re-enable Wi-Fi, connect to the network, agree to the terms of using the network, and then try to send a text message over Wi-Fi.

If you’ll let me know whether McDonald’s or Starbucks is more convenient, I’ll send you a little something so you can enjoy a cup of coffee while you perform this test. :coffee:


#7

I’m using a Pixel 2 right now without issue. When the phone 1st came out the was an issue with calls over WiFi but our app update fixed that.


#8

Reading on the Google website, I should have an option for Wi-Fi Calling in my “Phone App” Setting: Calls.
I’m not seeing this option on my phone right. This is a new phone, so it might be a different model number (my Build Number is OPD1.170816.025). As a side note, my new SIM card appears to be working. I can make calls/texts and use data over the cellular network. My wife, who got the same phone with me, is having the same issue I’m having, so it’s not a one-off occurrence.
I’ve tested in 2 local stores that have free wifi, and at my home. The WiFi texting feature didn’t work in any of these locations.


#9

Try doing a voip refresh on your phone


#10

I have done a VOIP on my phone… twice for good luck :wink:
The issue continues on.


#11

That setting in the phone app isn’t anything you need to configure. Make sure you have the latest update for the Republic Wireless app from the Play Store.


#12

I have the most updated App on my phone - version 3.16.0.59


#13

I’m having similar issues with my Pixel 2 starting today or last night. The arc is hollow and says “Calls & Messages over cell, WiFi data”

I’ve ensured I have no pending updates in Play Store, I’ve rebooted my modem, router, and access points. My speed tests are 70 Mbps / 5 Mbps. Was working just a few days ago and no change to my network configuration.

Rebooted the phone, VOIPed my phone and no luck. I have Republic because I have no cell coverage in my basement and I need wifi to allow me to use my phone.


#14

I had checked the Status page before posting this, but now they have added it as a current issue and a fix is in place and I’m all set.


#15

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