Cannot receive calls .Calls made go to Republic or Tracfone regardless of # called

What phone do you have? Moto X 4
What plan are you on? Republic Anywhere - Talk, text, data
Does your plan include data, or just talk & text? Yes, 2GB data


Issue Description

Today this issue started. People have called us all day and we have not had a ring here. They said it sounded as if our line was busy. when we call any number, either Republic or Tracfone answers. our texting has not been affected. Pretty unhappy customers today. Wife is ill and we need our phones working!!!

  1. Is this on WiFi, Cellular or both?
  2. If that fixed the problem Stop …

IF the above doesn’t get you back up and running then Open a Ticket

Hi @charlesf.22na5v, and welcome to the Community!

As odd as this might sound, the combination of symptoms you describe often indicates a payment issue (typically the result of the need to update payment information). Please sign into your Republic account here: https://account.republicwireless.com/account/phones/. Please don’t share any specifics, however, if you see notice of past due payment at the top of the screen, Republic describes the fix here:

1 Like
Message an
Expert customer