Cant' call or send text on my moto g

#1

What phone do you have?
What plan are you on?
Does your plan include data, or just talk & text?


Issue Description

#2

There are a few steps which tend to clear most issues of this type. Please make sure to take these steps in a place where you have a good wi-fi connection.

  1. Restart the phone. If this fixes it, stop.
  2. Reset Republic credentials - Open the dialer, then dial *#*#8647#*#* while on WiFi. If this fixes it, stop.
  3. Update the PRL (Preferred Roaming List) - Go to Settings then System Update then Update PRL. If this fixes it, stop.
  4. Wipe Sprint settings - open the dialer again and dial ##72786#. (You will get a scary message about things being reset, don’t worry, none of your personal information is impacted, you should say “yes”.) Please also complete the next step.
  5. Update the profile - go to Settings then System Update then Update Profile. (Again while on wifi)
  6. Restart again (If it doesn’t automatically)
2 Likes
#3

Did not help, but now it says my phone is not configured to make calls

#4

Were you able to get your phone up and running? Try re-doing the above steps…they are also listed in this document.

If that doesn’t help, please submit a help ticket

1 Like
#5

If this is a new error it sounds like one of the steps didn’t complete correctly. Did you get any error messages while trying to complete the steps?

#6

So, I redid all the steps from yesterday and the phone seems to be working as before. I have saved the emails in the event this happens again. Thank you thank you thank you for all your help. Kathy

On Wed, Jan 10, 2018 at 12:25 PM, louisdinotifications@forums.republicwireless.com wrote: kathyh.8rb5ub:

but now it says my phone is not configured to make calls

If this is a new error it sounds like one of the steps didn’t complete correctly. Did you get any error messages while trying to complete the steps?

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