Can't change plan

trying to change plan but it writes “view is not available because you do not have cell or wi-fi data connectivity” while i’m actually connected to wi-fi and can browse internet. Why it works this way and how to change plan?

looks like an issue with kitkat on the Moto E

can’t login to account from phone

How do I change my plan when the RW app thinks I don’t have data?

for now you can try the unsupported web version

Hi @ilyam.wzk5pm,

We are experiencing an issue preventing some of the Moto E 1st Gens from changing plans from the phone. If you don’t have another phone available, our support team can change your plan for you. You can open a support ticket by clicking “Open ticket” at the bottom of our Help page: Republic Help

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