Can't connect via usb

I am trying to connect via usb to my computer, and my computer is not finding the pictures I wish to upload. In the past I have had no problem with this, but now my moto g 4 is not able to tell my computer to get the pictures, the computer is saying there are no new pictures to upload, and when I opened the moto g 4 pdf users guide it tells me to go to settings, then storage and usb, then menu. THERE IS NO MENU.

Did you pull down the notification shade (with the phone connected to the USB port) and tap on the USB notification to see how the phone is connected?

My friend, we need to get you a Marshmallow phone. In this case, @billg’s advice is spot on.

@rolandh

I guess so!

*** ~~ßocephous™ ***

Message an
Expert customer